In short
BriefWijzer makes unreadable (government) letters understandable. Your customer takes a
photo of the letter, and the app does the rest: a short, understandable summary, a
directly clickable call-to-action, and an AI-driven chat to ask questions about the
letter. As a bonus, you as the sender see which of your letters are experienced as
unreadable, so you can improve them — and you lower the contact load on your customer
service.
Problem
Communication is not understandable for a large part of the Netherlands:
- 2 million people in the Netherlands are low-literate
- People who struggle to act on official mail pick up the phone to ask what it's about
- This puts pressure on contact centers
- Services don't match the needs of this audience
- Complicated letters lead to frustration and confusion
Approach
BriefWijzer is a digital reading aid that makes letters readable for everyone, without
extra work for the sender:
- Short, understandable summary of the key points (max. 5 bullets)
- The call-to-action becomes directly (online) clickable
- Interactive chat function that answers within the context of the letter
- Insight for the sender into which letters are experienced as unreadable
How it works
Your customer…
- 📨 …receives your letter — but doesn't understand what it says.
- 📱 …scans the BriefWijzer QR — no app download needed, it opens in the browser.
- 📷 …takes a photo — uploading multiple pages is possible.
BriefWijzer gets to work and…
- 📋 …summarizes the letter in understandable, simple language (max. 5 bullets).
- 👆 …makes actions directly clickable — you configure the call-to-actions shown.
- 💬 …answers questions directly via chat.
Tech & stack
- 🐍 Python — backend processing
- 👁️ Google Vision — OCR and document analysis
- 🤖 Claude Code — AI development assistant
- 💻 VSCode — IDE
The pipeline: OCR reads the letter, RAG/LLM summarizes and answers questions within the
context of the letter.
Status
Demo — working product concept. Positioned as an app for companies and government
bodies that want to make their letters more accessible.